15-Day Money-Back Guarantee

• New customers can request a full refund within 15 days of purchase if they are not satisfied, provided the software hasn't been used beyond the trial period and the activation code hasn't been compromised.

Licensing and Usage

• Refunds are not typically issued if the license is activated or the software is used beyond the trial period.

Conditions for Refund

• Refunds are subject to the terms and conditions of the subscription and license agreement, and may not be granted if the cancellation violates these terms.

Refund Policy

• Thank you for choosing our eCount cloud-based accounting, inventory or transport management software and solution. We strive to provide the best user experience and customer satisfaction at a reasonable price.
• Our 15-day refund policy provides peace of mind, while our limited warranty ensures the functionality of our product during the specified period.
• The cancellation and refund policy shall apply to any cancellation of subscription of eCount Software product.
• Refund of eCount Software subscription will not be entertained if the cancellation violates any terms of service attached to the subscription.
• The cancellation and refund policy is to be read along with the terms and conditions and license policy.

Eligibility for Refund

Refund Window: Customers may request a refund within 15 days of the purchase date if not satisfied with the product or services. Refunds will be initiated within this period.

• Where the initial purchase of subscription was assisted directly by an eCount Software sales representative.
• Where the initial subscription purchase was assisted by an eCount Software sales channel, refund approval is subject to the sales channel’s consent.
• Any cancellation request for refund after the refund period will not be entertained.

Refund Process

Customers may request a refund within 15 days of purchase. The company will initiate the refund process during the refund window as specified.

• Request Submission: Contact support at [email protected] with your purchase details and reason.
• Processing Time: Support will respond within 3 business days. Approved refunds will be processed within 7 business days.
• Refund Method: Refunds will be credited to the original payment method; timelines depend on your bank/payment provider.
• No refunds will be transferred to any other account than the original payment source.

Limited Warranty and Product Services Software Warranty

• Limited Warranty Period: The software will perform as specified in the license policy.
• Coverage: During the warranty period, if the software fails to perform, our support will provide troubleshooting and repair assistance.
• Exceptions:
  • Issues from modifications
  • Third-party applications
  • Misuse
  • Unsupported hardware configurations

Product Services

• Customer Support: Includes troubleshooting guidance, updates, and technical assistance.
• Product Updates: Periodic updates enhancing functionality or fixing issues are provided free within the subscription period.

Non-Refundable Items/Services

• Customization services, integrations, and additional services related to the software.
• Paid training sessions (virtual or in-person).
• Non-performance due to unsupported hardware.
• Paid one-time services like data migration or custom report generation.
• Bundled services such as premium support, API access, or consultancy.
• Cancellation requests after the refund period.
• Usage on multiple systems or misuse (software must only be used for legal, commercial purposes).

Amendment in the Refund Policy

• We reserve the right to amend this policy and terms of service at any time as per market requirements.